Most shop writing is a list of things a product supposedly is. This one is a short list of things we deliberately do not say, because saying them would not be true of us.
We are not a manufacturer
We buy in stock and sell it under our own name. We are not an authorised dealer for any third-party brand and we do not describe ourselves as one.
We do not add specifications
Nothing on a furniture page should be read as a load rating unless the supplier printed one. Where a chair lists a weight capacity we repeat that figure exactly; where it does not, no figure exists and we will not supply one on request.
We do not carry things we cannot describe honestly
We cannot accept returns of raised beds that have already been assembled and filled with soil, and grow bags that have been planted in, and we say so on the return page rather than at the bottom of an email after the fact.
Where the figures live
Delivery timings, the return window and the tax position are set out on the shipping, return and payment pages. If a page anywhere on this site disagrees with those, the policy page is the one that counts, and we would like to know about it.