If it is not right

Return and refund policy

Short version: 10 days to tell us, no restocking fee, no exchanges.

The terms in numbers

Return window10 days from delivery to tell us

Condition required (change of mind)Unused, in original packaging with invoice

Damaged, wrong or incompleteNot held to that condition — report within 48 hours of delivery

ExchangesNot offered — return and re-order instead

Restocking feeNone

Refund after a return7 business days from the day the item reaches us and is checked

Damage or wrong itemReport within 48 hours of delivery

How to start a return

Email [email protected] inside 10 days of delivery. Give the Order ID and say briefly what is wrong. Please do not post anything back before we reply — an unannounced parcel cannot be matched to an order and delays the refund.

The deadline applies to telling us, not to the goods arriving. Reach us in time and the return stands even if the parcel takes longer.

Who pays the return postage

You do

Change of mind
Ordered the wrong size, width or colour
No longer needed once the occasion passed

We do

The item arrived damaged
The wrong item was sent
The order was incomplete or an item was missing

Condition on return

Furniture must come back folded or flat-packed the way it arrived, with the same protective corners. A chair returned loose in a bag usually arrives damaged and we cannot treat that as a fault.

We cannot accept returns of raised beds that have already been assembled and filled with soil, and grow bags that have been planted in.

Refund timing

Whatever paid for the order is refunded first. COD orders need bank details, which we request by email. A refund is issued 7 business days after the returned item reaches us and has been checked.

A double payment on one order is refunded within 7 business days of us confirming it. Nothing has to be returned first — it is a payment error, not a return.