Common questions
Questions we are asked most
Twelve answers, all using the same delivery, return and tax figures as the rest of the site.
Before you order
How long will delivery take?
Dispatch is from Indore, Madhya Pradesh. Allow 1-2 business days for us to pack and 3-9 business days for the courier, giving 4-11 business days overall as an estimate.
What will I pay for delivery?
Free above ₹999. Below it, ₹49 flat — and you see the figure before the order is placed.
Which payment methods do you take?
Two methods: UPI at checkout, or Cash on Delivery where the PIN code supports it. Cards are not accepted and no card data is collected here. There is no COD surcharge.
Do the chairs arrive assembled?
It depends on the piece and the product page says so. Folding chairs arrive folded and ready to open. Raised bed kits and bistro sets arrive flat with fixings and need putting together.
Do you issue GST invoices?
We cannot. Novelta Terrace is not currently registered for GST, so no GST is added and there is no GSTIN to print on an invoice. An order invoice travels with the parcel instead.
How long do I have to return something?
Tell us within 10 days of delivery. The item does not have to be back with us inside that window — contacting us in time is what counts. For a change-of-mind return the item must be unused, in original packaging with invoice. A damaged, wrong or incomplete order is not held to that condition.
Returns and the products
Is an exchange possible?
No exchanges. Send the item back under the return policy, then order the one you actually want.
Will these survive an Indian summer outdoors?
We repeat the material and any weather-resistance wording exactly as the supplier gives it, and nothing more. Where weather resistance is not stated on the product page, we do not make a weather-resistance claim.
My parcel arrived damaged. What now?
Write to [email protected] within 48 hours of delivery with photographs of the parcel and its contents. An unboxing video helps a claim along but is not a requirement. We arrange a replacement or refund where applicable, and we pay the return postage on a confirmed fault.
Do you have a shop I can walk into?
No. We are an online-only retailer and do not operate a customer-facing showroom. The address below is our business and order fulfilment address.
What is the refund timing?
For a cancellation, 5-7 business days. For a return, 7 business days counted from when the item is back here and checked.
Can I order soil or plants with a planter?
No. We sell the containers and beds only. Plants shown in product photography are not included.