Write to us
Contact Novelta Terrace
No ticket system and no queue — an address, a number, and the hours we are at the desk.
The details
Before you write
Order ID
The reference printed on your order confirmation email. It is not the courier tracking number, which is issued later.
Order email
The address the order was placed with. Orders are looked up on that.
Photographs, for damage
Pictures of the outer parcel and of the item. With folding patio chairs this matters more than usual.
Send this and we can answer once
If you are choosing between two chairs, send us both product links and the width of the doorway they have to pass through. That is the comparison we can actually make from the published figures.
Where we stop
We can check stock, confirm a specification against what the supplier gave us, chase a courier, and arrange a return or refund. We can help you compare an item with the specifications listed.
We stop short of guaranteeing suitability for a particular room, wall or device. An honest “we do not know” is a real answer here.