Cancelling an order
How cancellations work
Free before dispatch. After dispatch it becomes a return, and the return page applies.
The rules in short
Before the parcel leaves
A cancellation costs nothing before the courier collects, which is at least 1-2 business days after ordering. Email [email protected] with your Order ID and we confirm in writing.
Once the courier has the parcel it is out of our hands. You can decline it at the door, or accept it and open a return under the return policy.
The practical side
Seasonal stock moves fast in the weeks before summer, so a cancellation on a patio set is usually back on the shelf the same day. That is why there is no fee: it costs us nothing to unpick.
After you cancel
Prepaid cancellations go back to the original payment method within 5-7 business days. Nothing is owed on a COD order that was never paid for.
When we cancel
We cancel orders too, and for three reasons: the item is not actually available, the delivery address cannot be served, or the listed price was wrong. In each case we write first and refund in full within 5-7 business days.