Chairs travel folded in their original carton with corner protection. Metal bed panels are strapped flat, and planters are nested with paper between them so the rims do not scuff.
What that means in transit
Outdoor furniture is bulky rather than heavy, and couriers price it by volume. A folded lounger travels as one long carton, a bistro set as two, and a raised bed kit as a flat bundle of panels that is easy to mistake for a delivery of shelving. Where a courier will not carry a long carton to a particular PIN code, we tell you before charging rather than after.
When it arrives
Check the parcel on delivery where you can. Transit damage is far easier to settle when it is found at the door, and photographs of the outer carton help a great deal. Report anything wrong within the damage window on the shipping policy page.
If something is broken
Send photographs of the packaging and of the item. An unboxing video is not required but settles almost every claim immediately. On a confirmed fault we pay the return postage and either replace or refund.